Team

Veronica Martinez

General Manager

A 35-year resident of the Lake Chapala area, Veronica holds a Public Accounting Degree (LCP) and has been dedicated to property management since 1999, recently adding condominium management services. She is recognized for her ethical and responsive qualities, providing clients with a stress-free life whether in Chapala or abroad. Veronica goes beyond standard services, paying bills such as insurance, phone, and medical expenses. She has built and vetted the best team to support customers, ensuring satisfaction whether they stay long-term or seasonally.

Erika Zurita

Operations Manager

Erika, 40, holds a degree in Quality Service and has six years of customer service experience. Since 2010, she has been part of ROMA, managing personnel (bonuses, payroll) and assisting with plumbers, electricians, technicians, and carpenters. She also supports Veronica with legal matters such as IMSS, immigration, labor rights, and taxes. Although she is the only team member who speaks only Spanish, she is always willing to help as needed.

Elena Corona

Executive Assistant

For the past eight months, I have been part of the ROMA team as an assistant, responsible for managing condominium payments, as well as managing suppliers and supervising employees at the condominiums we manage at ROMA. Prior to this, I worked for 22 years in the banking sector, always in customer service roles. I have a bachelor's degree in accounting. I really enjoy the work I do in the field of property management.

Daniela Ibarra

Administrative and Financial Manager

Originally from Chapala, Daniela is 24 years old, bilingual, and holds a degree in Business Engineering from the University of Guadalajara. She is currently studying a third language and aims to continue growing personally and professionally. In her free time, she enjoys exercising, reading, and cooking. Her experience at ROMA has helped her develop in the administrative and financial fields, applying her skills in a professional environment.

Alejandra Rivera

Operations Assistant

A graduate in Business Administration from UNIVA, Alejandra has over three years of professional experience at ROMA. She is passionate about her work, particularly in organizing documents and managing procedures with government agencies and private institutions. Additionally, she practices yoga, which helps her maintain a balance between her professional and personal life.

Fernando Segura

Courier

Originally from Chapala, Fernando is honest, responsible, and helpful. He has been working at ROMA for six years as a courier, with extensive customer service experience. Previously, he worked in government offices in Chapala. His main goal is to keep learning and contribute to both tourism and his community.

Tristan

Administrative Assistant

Tristan is a 21-year-old bilingual professional originally from Ajijic. He has been indirectly involved in various services for ROMA for more than half of his life. His work has been recognized as efficient, proactive, and notably strong in solving problems quickly and effectively. While this may not be his dream job, he remains eager to continue learning skills and gaining knowledge that will be valuable throughout his life.

Montserrat Guzman

Receptionist

Montserrat is a 23-year-old bilingual receptionist from Guadalajara with seven years of experience in customer service from previous jobs. Having spent her early childhood in the United States, she brings a strong understanding of both English- and Spanish-speaking cultures. She has unfinished studies in Marine Biology, which she pursued at Universidad de Guadalajara, CUCSUR campus in Melaque, Jalisco. Known for her friendly and approachable nature, she excels at building positive relationships and delivering exceptional service. She takes pride in helping others and consistently strives to create meaningful, supportive customer experiences every day.